We are a registered company in England and Wales and operate the website ‘DudleyandSage.co.uk’. “We” or ‘Our’ are ‘Dudley and Sage Limited’ or ‘Dudley and Sage Limited’.
Our office and trading is registered address at 8 Fryers Close, Winchester, SO23 7LP. Our company number is 13139713. Our VAT number is 381 4536 89.
The following Agreement applies to users, visitors, and others who access the Service (“Users”). We reserve the right to make amendments to this Agreement at any chosen time, and if any substantive amendments to this Agreement are made, we will provide you with notice at least seven (7) days’ before the change/changes become effective. In this seven (7) day period, you may reject the changes by terminating your account and immediately discontinuing use of our services. For any non-substantive changes to the Agreement no notice will be required. If you continue to use of the Service after any such change constitutes your acceptance of the new Terms and Conditions.
1. Use of Our Service
We provide a place for you to purchase goods for pets, suitable for consumption by dogs. The products we supply should be given as part of a balanced diet and advice should be sought from a qualified vet if you are unsure if any of the products are unsuitable for your dogs’ dietary requirements, in addition to this, by purchasing and feeding your dog goods supplied from us, you accept and understand that all of our natural products may splinter or become a choking hazard, supervising your dog whilst they have a treat is essential.
We prohibited access and use of our Service by anyone under 18 years of age and users previously removed by Dudley and Sage Limited. In compliance with all applicable laws, this Agreement, and rules and regulations, you cannot use this Service if you cannot form a binding contract with Dudley and Sage Limited.
B) Ordering and Accounts
When creating your account, we encourage you to create long passwords that use a combination of numbers and symbols and upper and lower case letters. You must provide accurate and complete information about yourself, and you must keep your account password secure. Under no circumstances may you use someone else’s User’s account without permission, and you are responsible for any of the activity that occurs on your account. You must notify Dudley and Sage Limited immediately of any breach of security or unauthorized use of your account, and we will not be liable for any losses caused by any unauthorized use of your account.
Your email address could be used to send you other messages, for example, changes to features of the Service and special offers. You may opt-out or change your contact preferences on your account page however, by doing so, you could prevent receiving email messages containing important information such as updates, improvements, or offers.
At our sole discretion, your Dudley and Sage Limited account gives you the ability to order and purchase products on our site, and you will also have access to the services that we could maintain, change or establish from time to time.
Accounts can be created by connecting to Dudley and Sage Limited with a third-party service, such as social media, by doing so, you are granting us permission, as permitted by that service, in order to use and have access to your information from that service, you also agree to us storing your log-in credentials from that service.
By providing Dudley and Sage Limited your email address, you are granting permission for us to send you Service-related notices to the email address you provide us with, along with any notices required by law, in place of communication by postal mail.
C) Rules of Service
To use the Service, you agree not to engage in any of the following prohibited activities:
Audiovisual content available on the Service may be copied and redistributed but you may not modify such audiovisual in any way and you may not remove copyrights associated with the audiovisual content.
Without prior notice, we may change the Service and stop providing the Service or features of the Service to you or users generally, or create usage limits for the Service.
We may temporarily or permanently terminate or suspend your access to the Service without notice and liability for any reason, upon termination for any reason or no reason, and you will continue to be bound by this Agreement.
You are responsible for all of your interactions with other Dudley and Sage Limited Users. We have no obligation to monitor disputes between you and other Users. However, we reserve the right to do so. Dudley and Sage Limited shall have no liability for your interactions with other Users or any User’s action or inaction.
2. User Content
When you post on our service, you retain ownership of your User Content. This is any such materials a User submits, posts, displays, or otherwise makes available on the Service “User Content”. Dudley and Sage Limited are not obligated but reserve the right, to reject and/or remove any User Content that at our sole discretion, we believe violates the following provisions. You could be exposed to User Content that’s not accurate or that is unsuited to your purpose, and you agree that we are not liable for any damages you incur as a result of User Content.
By using our services, you agree not to post User Content that:
Dudley and Sage Limited may exercise the rights to your User Content granted under this Agreement without liability for payment of any payments, fees, or royalties, guild fees, residuals, payable under any collective bargaining agreement or otherwise.
By using our Service you have a full understanding and Agreement that Dudley and Sage Limited are acting solely as a passive conduit for your online distribution and publication of your User Content. We take no responsibility and or any liability for User Content that you or any other User or third party posts or sends on the Service, and you accept sole responsibility for your all of your User Content and any consequences resulting from posting it.
3. User Content License Grant
When you post user content, you grant, and you represent and warrant that you have all rights necessary to grant Dudley and Sage Limited an irrevocable, royalty-free, sublicensable, transferable, perpetual, non-exclusive, worldwide licence to use your user content for use in connection with the Service and Dudley and Sage Limited and its successors. This extends to reproducing, modifying, publishing, or listing information regarding, publicly performing, publicly displaying, editing, translating, distributing, syndicate, and make derivative works of all such User Content including your name, voice (if applicable), as contained in your User Content, in part or whole, media or technology, in any form, whether it is now known or hereafter developed.
Hereby you grant all Users of the Service a non-exclusive license to access your User Content through the Service. They may use, reproduce, distribute, display, and perform such User Content as permitted under this Agreement and through the functionality of the Service.
4. End User License Grant
Dudley and Sage Limited may terminate this license at any time for no reason or any reason; subject to the terms and conditions of this Agreement, you are granted a non-exclusive, non-transferable, freely revocable and limited licence to use the Service for your personal use only and as permitted by the features of the Service.
5. Our Proprietary Rights
Use of the Dudley and Sage Limited Content for purposes that are not expressly permitted by this Agreement is strictly prohibited.
Except for the User Content you post, the Service and all materials including and without limitation, software, logos, patents, trademarks, service marks, copyrights, photographs, videos, images, text, graphics, illustrations, and User Content belonging to other Users (the “Dudley and Sage Limited Content”), and all Intellectual Property Rights related thereto, are the exclusive property of Dudley and Sage Limited, this is including any other User who post User Content to the Service.
You agree not to sell, license, publicly display, publicly perform, publish, adapt, edit, rent, modify, distribute, copy, reproduce, transmit,
or create derivative works from any Dudley and Sage Limited Content.
You may be given the option to submit comments or ideas about the Service or you may choose to do so, this included without limitation comments about how to improve the Service or our products (“Ideas”). When you submit any Idea, you are agreeing that your disclosure is gratuitous and unsolicited, without restriction, and will not place Dudley and Sage Limited under any fiduciary or any other obligation, we are free to use any Idea and this action will not entitle you to any form of compensation.
We are able to disclose any idea to anybody on a non-confidential basis. Dudley and Sage Limited does not waive any rights to use similar or related ideas previously known to Dudley and Sage Limited, whether developed by its employees or obtained from sources other than you.
6. Placing an Order for Products
If you decide to purchase products from our Site and you will place an order for the desired products through our Site and these are all subject to the payment processes described in Section 8 below. We cannot guarantee all of the products described on our website will be available. Once you have placed an order, you will receive an acknowledgment of order e-mail from us, your order will constitute an offer to us to buy a product, however, this does not mean that your order has been accepted. All orders then subject to approval and acceptance from us, acceptance of the order will be confirmed with an e-mail that confirms that the product has been dispatched (“Dispatch Confirmation”), The Contract between us (“Contract”) will be formed once we send you Dispatch Confirmation, the Contract will only relate to the products whose dispatch we have confirmed in the Dispatch Confirmation.
In the instance of damaged items, we require images of the damage to be sent to our Customer Care Team for Quality Assurance review, then if any, a replacement option will be provided.
Excluding any content submitted by Subscribers/Users, we aim to certify that the information on the website is accurate. Some information could contain pricing typographical errors or inaccuracies, which we may update and correct without liability.
7a. One time purchases
When you place an order as a one time purchase, you understand and agree to all of the terms and conditions associated with your purchase and the payment process outlined in section 8.
7b. Subscription Plans
Subscription plans to our Service consist of a first, initial charge which is then followed by recurring charges as agreed to by you. By entering into this Agreement, you acknowledge and understand that your chosen subscription service has an initial and recurring payment feature, we will submit periodic charges (frequency will vary case by case) without further authorisation from you until you opt-out of auto-renewal on your account page by using the “Cancel Subscription” button, you agree that you accept responsibility for all recurring charges before cancellation. We reserve the right at our discretion not to renew your subscription at any time without giving any reasons for our decision.
The initial payment for subscription boxes will be withdrawn at the time of checkout. For subscription boxes following on from the initial payments, you will be automatically charged monthly on the date specified at checkout as your renewal date in the following months. We are unable to manually assign charge dates for individual subscribers, and renewal payment dates may change without prior notice, at the discretion of Dudley and Sage Limited.
If this date lands on the weekend, you may be charged on the next business day.
If you want to cancel your monthly subscription plan, you must submit the cancellation 14 calendar days before your billing date, for example, if your next bill is on the 14th of January, you must cancel your subscription on the 1st of January to cancel this box. Cancelling your subscription only functions to stop future renewal charges.
If you subscribe to a set term (e.g 6 or 12 months) and wish to cancel your order, you must do so within 14 days from the day on which you acquire physical possession of your first “Subscription Box”, after you will be tied into the contract for the remainder of the subscription. All of our subscription plans can be cancelled at any time before the 14th of the month that the subscription is due to expire, you will not be eligible for a refund on any remaining boxes for the duration of the Agreement.
Promotional codes/discounts apply only to an initial order, not on the recurring charges unless otherwise noted.
Some of our subscription plans are filled with set products, however, box contents are guides as to what you can expect in your box. All orders are subject to acceptance and availability. If the goods ordered are not available, we maintain the right to provide substitute products at a similar or greater value rather than cancelling or delaying an order, by purchasing a subscription plan, you agree to accept substitution products when applicable.
All of our products are natural, this means that they can all vary in shape and size and in most instances will vary to the images displayed by us. By purchasing any of our products, you understand and accept that products are selected at random and that the products appearance, size, colour or any other variable factor is due to the nature of the product.
‘Standard’ Stock is the term we use for items that are sold at the full retail price listed on our website at the time of purchase, pricing is subject to the terms and conditions outlined in section 19.
‘Imperfect’ Stock is the term we use for items that are deemed by us as imperfect, this decision is made solely at our discretion. We base our decision on varying factors including but not limited to appearance and size. ‘Imperfect’ stock will be used in ‘The Odd Box’, we will base the contents of the box based off ‘Standard’ Stock pricing, they will equal or total more than the purchase price of your box, excluding the included sum of £2.99 postage. For example, if the box value is £20.00, the value of the items selected for your box will be calculated using the ‘Standard’ stock pricing and will be equal to or more than £17.01. In most cases we add in additional ‘imperfect’ products as a gesture of goodwill, the quantity and value will vary and this will be done at our discretion, we uphold the right to cease additional product goodwill gestures. On occasion, we may not have goods we have deemed as ‘imperfect’ available. When this happens we will substitute the items with our ‘Standard’ stock, these products will also be calculated using ‘Standard’ Stock pricing and will be equal to or more than the value of your box (excluding the included cost of £2.99 postage).
8. Billing, Shipping, and Payment Policies
We estimated to ship your order within 14 business days after payment is received, and without notice and liability, this is subject to change at any time. When your box is on its way, you will receive a dispatch email.
Note, sometimes there may be shipping delays and/or product back-orders in this instance, you will not be eligible for a refund due to any unforeseen delays.
Address changes must be made at least 14 calendar days before dispatch to take effect for the next month’s shipment. Delivery could take 7-10 business days from when the package leaves the warehouse. If an item is returned to the sender because of an incorrect or undeliverable address, Dudley and Sage limited will not be liable for a reshipment not payment of duty, and other customs clearing expenses.
If you use paid aspects of the Service, you agree to the pricing and payment terms quoted on our Site, and we reserve the right to update them from time to time. We may add new services for additional fees, or amend fees for existing services, at any time at its sole discretion.
Our system will only accept one payment method at a time, you must use either credit, debit card, or PayPal. If you have multiple payment options you have stored under your account, and there is a payment failer/error, then the transaction may default to the most recently used payment method, you are liable for ensuring your payment methods are up to date, if your credit or debit card payment is not processed successfully for any reason, we reserve the right to reattempt to process payment, if you do not want us to reattempt payment, you must cancel your order in advance. If we terminate your account for your breach of this Agreement, you agree that you will not receive a refund or exchange for any unused time on a subscription, subscription fees or licence fees for any portion of the Service, or anything else.
You agree that you are entitled to no refunds and no exchanges for any Products once we or our supplier delivers these items. In the case of damaged or missing products, the subscriber must contact Dudley and Sage Limited within 14 days from the date of delivery (or in the case of missing items, the date of dispatch) the subscriber received the merchandise. Any complaints received after the 14-day timeline will not be eligible for a refund or replacement.
The risk of loss for such products will be passed on to you once Dudley and Sage Limited delivers these items to the carrier. All products purchased from us are transported and delivered to you by an independent carrier not affiliated with Dudley and Sage Limited.
When purchasing items, you agree you will pay any applicable taxes and all charges incurred by users of your payment method, if any, that relate to any such purchases, transactions, or other monetary transaction interactions. You agree and understand that all information that you provide in connection or other monetary transaction interaction with the Service must be current, accurate, and complete, which also extends to, without limitation, applicable tax information and your contact details. We reserve the right to withhold payment or chargeback to your account any amounts otherwise due to us under this Agreement, or amounts due to any breach of this Agreement by you, pending our reasonable investigation of such breach.
To dispute a payment, you must contact Dudley and Sage Limited within thirty (30) days of such payment. Failure to do so shall result in the waiver by you of any claim relating to such disputed payment. Payment will be calculated solely on records maintained by Dudley and Sage Limited. No other measurements or statistics shall be accepted or have any effect under this Agreement. We may withhold any amounts from payments, including taxes due to you as required by law.
9. No Professional Advice
No action should be taken based on information on the Service as to any product or other information, i.e instructions for a particular use of a product, the ingredients or benefit of use, the information on our service is for informational purposes only and should not be construed as professional advice, You should seek independent professional advice from a someone who is licensed and/or qualified in the related area.
We care about the privacy of our Users. We can collect, use, and share personally identifiable information and non-personally identifiable information for our records, operational, legal, and business purposes, we will never sell your details to third parties.
You must acknowledge and agree that when you provide your personal information, you do so at your own risk. We care and understand the importance of the security of your personal information. We cannot guarantee that unauthorized third parties will be unable to defeat security measures and/or use your personal information for improper purposes.
12. Third-Party Links
The Service could contain links to third-parties, If you access a third party website from our Service, you do so at your own risk, and you understand that this Agreement and any other Dudley and Sage Limited Policy do not apply to your use of such sites. We do not endorse or assume any responsibility for any such third-party sites, information, materials, products, or services and you expressly relieve us from all liability arising from your use of any third-party website, service, or content, and we shall not be responsible for any loss or damage of any sort relating to your dealings with such advertisers.
WE DO NOT WARRANT, GUARANTEE, ENDORSE OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH OUR SERVICE OR ANY HYPERLINKED WEBSITE OR SERVICE, WE WILL NOT BE A PARTY TO OR IN ANY WAY MONITOR ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES.
You agree to defend, indemnify and hold harmless Dudley and Sage Limited, managers, and their employees, contractors, officers, and directors, from and against all claims for any reason, damages, liabilities, costs or debt, obligations, losses, and expenses (including but not limited to legal fees) arising from any of the following:
14. No Warranty
USE OF THE SERVICE IS AT YOUR OWN RISK. ALL OF OUR MATERIALS AND PRODUCTS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MATERIALS THE SERVICE AND THE PRODUCTS ARE PROVIDED WITHOUT WARRANTIES OF ANY KIND THIS INCLUDES BUT IS NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
NO INFORMATION OR ADVICE IN ANY FORM, WHETHER WRITTEN OR ORAL, THAT IS OBTAINED BY YOU FROM DUDLEY AND SAGE LIMITED OR THROUGH THE SERVICE WILL CREATE ANY WARRANTY.
WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT THE CONTENT IS ACCURATE, RELIABLE, OR CORRECT, THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, OR THAT THE SERVICE WILL BE AVAILABLE AT ANY PARTICULAR TIME OR LOCATION, UNINTERRUPTED OR SECURE.
WE DO NOT WARRANT ANY DEFECTS OR ERRORS WILL BE CORRECTED NOR DO WE GAURENTEE THAT OUR SERVICE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. NOTE THAT ANY CONTENT DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICE IS DONE SO AT YOUR OWN RISK AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE OR LOSS OF DATA TO YOUR COMPUTER OR DEVICE THAT RESULTS FROM SUCH DOWNLOAD OR YOUR USE OF THE SERVICE.
15. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL DUDLEY AND SAGE LIMITED, ITS AFFILIATES, DIRECTORS, EMPLOYEES, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY DIRECT OR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES, THAT RESULT FROM THE USE OF, OR INABILITY TO USE, THIS SERVICE.
DUDLEY AND SAGE UNDER NO CIRCUMSTANCES WILL BE RESPONSIBLE FOR ANY LOSS, DAMAGE, OR INJURY AS A RESULT OF HACKING, TAMPERING, OR OTHER UNAUTHORIZED ACCESS OR USE OF THE SERVICE OR YOUR ACCOUNT OR THE INFORMATION CONTAINED UNDER THIS.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, DUDLEY AND SAGE LIMITED ASSUMES NO LIABILITY RESPONSIBILITY FOR ANY OF THE FOLLOWING:
1) MISTAKES OR INACCURACIES OF CONTENT.
2) PROPERTY DAMAGE OR PERSONAL INJURY, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR USE OR ACCESS OF OUR SERVICE.
3) ANY UNAUTHORIZED USE OF OUR SECURE SERVERS INCLUDING THE USE OF ANY AND ALL PERSONAL INFORMATION STORED.
4) ANY INTERRUPTION OR TRANSMISSION TO OR FROM THE SERVICE INCLUDING BUT NOT LIMITED TO ANY BUGS, VIRUSES, TROJAN HORSES, INCLUDING THOSE THAT MAY BE TRANSMITTED TO OR THROUGH OUR SERVICE BY ANY THIRD PARTY.
5) ANY OMISSIONS OR ERROR IN ANY CONTEXT OR FOR ANY DAMAGE OR LOSS INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, EMAILED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE THROUGH THE SERVICE INCLUDING USER CONTENT OR THE DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF ANY THIRD PARTY. IN NO EVENT SHALL DUDLEY AND SAGE LIMITED, DIRECTORS, EMPLOYEES, SUPPLIERS, OR LICENSORS BE LIABLE TO YOU FOR ANY CLAIMS, IN AN AMOUNT EXCEEDING THE AMOUNT YOU PAID TO DUDLEY AND SAGE LIMITED.
THIS LIMITATION OF LIABILITY SECTION APPLIES WHETHER THE ALLEGED LIABILITY IS BASED ON ANY BASIS, INCLUDING BUT NOT LIMITED TO TORT AND NEGLIGENCE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. THE FOREGOING LIMITATION OF LIABILITY SHALL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW IN THE APPLICABLE JURISDICTION.
This Agreement and any rights and licenses granted hereunder cannot be transferred or assigned by you but may be assigned by Dudley and Sage Limited without restriction. Any attempted transfer or assignment in violation hereof shall be null and void.
A) Governing Law.
If you have any questions you can contact us at firstname.lastname@example.org
The Terms shall be governed by and construed under the laws of England and Wales and any disputes will be decided by the English courts only.
All orders are subject to acceptance and availability. If the goods ordered are not available, you will be notified by e-mail, where you can wait until they are in stock or cancel your order.
Once an offer to purchase has been accepted, the conclusion of a contract between you and us will take place when we will firstly debit your credit, debit card, or PayPal account or dispatch the goods to you or commence the services, whichever is the later.
As far as it is in our power to do so we will take reasonable care to keep the details of your order and payment secure, but in the absence of negligence on our part, we cannot be liable for any loss you may suffer if a third party gets unauthorised access to any of the data provided by you when accessing or ordering from our service/website.
You will assume the risk for the products once they have been delivered to the delivery address which you provided when ordering the products. Dudley and Sage Limited accept no liability where you provide an incorrect delivery address or if you fail to collect the products from the delivery address which you specified.
19. Price and Payment
We reserve the right, however, to change prices at any time without notice to you. All of our prices shown are inclusive of VAT, at the current rates and are correct at the time of entering the information onto the system.
If your delivery address is within the United Kingdom, no additional taxes will be charged to you. Payment can be made by most major credit or debit card providers or via your PayPal account.
Payment will be debited and cleared from your account before the dispatch of your good or provision of the service to you. If payment is to be made via a credit card a pre-auth value of £0.01 may be held against the card until the card issuer validates the payment.
Under clause 9, in the unlikely event that the price is shown on the checkout page is wrong, and this is discovered before accepting your order, we are not required to sell the goods to you at the price shown. If we discover an error in the price of the goods that you have ordered, we will aim to let you know as soon as possible and in most cases, you will be given an option of reconfirming your order at the correct price or cancelling it, if you choose to cancel your order but payment has already been taken, we will refund you for the applicable items.
You confirm that the credit, debit card, or PayPal account that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer, we will not be liable to you for any delay or non-delivery if the issuer of your payment card refuses to or does not for any reason, authorise payment.
If your credit or debit card payment is not processed successfully for any reason, we reserve the right to reattempt to process payment, if you do not want us to reattempt payment, you must cancel your order in advance.
We allow you to use discount codes strictly on the terms and conditions upon which they were issued, we reserve the right to reject or cancel any orders where you add more than one discount code to the basket, as you may only use one discount code with each order.
‘Take40’ Discount code applies to orders with a minimum spend of £15.00 excluding postage and a maximum spend of £35.00, the discount will only apply to the customers first subscription order and the discount will only apply to the first box.
Please familiarise yourself with these terms and conditions before you place an order as we reserve the right to reject or cancel any orders which do not comply with these terms even if your credit or debit card has been charged.
Dudley and Sage Limited